City of Light 2.0 - General Information Request

Want to have an impact on Buffalo's broadband future?

As we continue our mission of developing Buffalo's fiber infrastructure and bringing choice to Buffalo and Erie County's broadband internet landscape, we need your help (seriously). Fill out your address below (for your home or business), and we'll begin mapping out Buffalo's very own "fiberhoods".

Then, if you like, answer the subsequent questions to help us fill in the gaps in our knowledge about the community, what it thinks about its current quality of service, and areas where it wants to see improvement.

Contact Information

Are your interested in having fiber in your neighborhood or accessible to your business?

Internet Basics

Residential or Business
How much do you currently pay, per month, for your internet service?
How much would you be willing to pay for a connection that is more reliable with speeds that are 10+ times faster than your current speeds?
How would you describe your current internet speeds?
How would you describe your current internet connection's reliability? e.g. Do you lose connectivity or experience a noticeable loss in speed?
Check all of the following that you, your family, or business currently use your internet connection for:

Videos or TV
Shopping Online
Music
Connecting to a work computer
Video calls
Receiving government info
Online games
Government transactions
A home business
School

Customer Service Priorities and Expectations

How important is it being able to contact your internet provider?
Low
1
2
3
4
5
High
How important are clear to understand bills?
Low
1
2
3
4
5
High
How important is the quality of your provider's customer service?
Low
1
2
3
4
5
High
How important is the price of the connection?
Low
1
2
3
4
5
High
How important is the quality of the technical support?
Low
1
2
3
4
5
High
How important is being able to choose from multiple providers?
Low
1
2
3
4
5
High

Service Specifications and Reliability

How important is bundling internet, TV, and phone services?
Low
1
2
3
4
5
High
How important is the ability to support a home business, either now or in the future?
Low
1
2
3
4
5
High
How important is using your connection to work from home?
Low
1
2
3
4
5
High
How important is a reliable connection? e.g. no intermittent slowness, dropped connectivity
Low
1
2
3
4
5
High
How important is a fast connection?
Low
1
2
3
4
5
High